Jetstar - you shoud not be using social media

Jetstar has posted an ad on Facebook: http://www.jetstar.com/au/en/jetstargeneration

It is worth reading the comments (and there are over 800 of them) for a laugh - but also as a lesson in why social media is dangerous for a company that refuses to address the same old issues. Jetstar never respond to their social media on Facebook - I know as I've sent them a few before I learned not to go anywhere near them.

I write this as a fairly regular flier an my motto is 'Avoid Jetstar at any cost' so I had to share some of these gems from the Facebook comments:

10 years of poor customer service is nothing to celebrate

Unlike · Reply · 19 · 8 May at 22:15

10 years of cheap service, 10 years of ripping people off, 10 years of poor customer service happy birthday

Unlike · Reply · 7 · 9 May at 07:36

10 years of frustration....oh sorry, where you expecting positive comments from your past passengers.

Like · Reply · 5 · 8 May at 20:00

Jetstar can afford the low fares because they keep cancelling the flights, so no running costs.!! 

Unlike · Reply · 4 · 10 May at 09:17

Such horrible people to deal with. Trying to charge me $400 for a name change (same flight, same seat, just a name change!) Please help me spread this hashtag: #Regretstar

Unlike · Reply · 2 · 11 hrs

G'day Jet Star- low airfares are just the beginning. Had a few good experiences and several bad ones, Next time I'll go with Virgin.

Unlike · Reply · 3 · 15 hours ago

I prefer to call them Jetscar. I have been scared for life and will never use them again. Quite happy to forfeit the $375 worth of vouchers I received from them. Once bittern, twice shy! Shonky airline.

Terrible customer service and behind the scenes support, but cabin staff tend to be ok once (if) you actually get on the flight. Personally, I avoid like the plague, I'd rather walk as it's often quicker.

Unlike · Reply · 3 · 9 May at 12:23